Field Technician (USA)

Company: Tagmarshal

Position: Field Technician USA 

Commencement: November 06.2023

Contract: 4 – 6 Month Fixed Contracts & Permanent Positions Available

Work hours:  Flexible in accordance with business requirements

Remuneration: Commensurate with qualifications and experience

Role summary:

Tagmarshal Inc. is looking for an experienced low-voltage Field Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Atlanta area. The right candidate will be computer-literate, have 3 to 5 years’ experience in low-voltage hardware, installations, field maintenance and repair.  This is a technical position and only individuals with the necessary skills and experience need apply. 


WHY WORK WITH TAGMARSHAL?

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

RESPONSIBILITIES:

  • Travel to various Tagmarshal customer sites to perform maintenance, preventative maintenance, quality inspections, site surveys, and installations of Tagmarshal equipment
  • Develop and maintain knowledge about all Tagmarshal hardware and systems by attending regular meetings and training activities to learn new system features and technologies
  • Monitor and respond to online business channels whilst on duty
  • Maintain a calendar schedule and join team meetings as required
  • Gain an understanding of the Tagmarshal Golf Course Intelligence platform and the value added benefits to customers
  • Ensure that all Site Visits are executed to Tagmarshal quality standards
  • Log Installation expenses and perform any administrative duties required for Site Visit Projects
  • Resolve issues for clients via phone, in person, or remotely
  • Follow our standard operating procedures and accurately log & update tasks and projects & documentation using the CRM system
  • Pack up return all equipment and coordinate with the Logistics Department
  • Work with our Technical Agents remotely to resolve technical challenges
  • Perform quality checks in line with Tagmarshal quality standards
  • Troubleshoot hardware and system issues to find permanent, practical solutions
  • Assist with refining our bill of material
  • Provide feedback to the Technical Team for improving Installation methodologies
  • Process firmware & application updates on site to ensure that our devices and system perform optimally

REQUIREMENTS:

  • Excellent installation and low voltage skills
  • Driven and self-motivated
  • Effective time management and the ability to prioritize tasks & projects in line with business priorities
  • Strong organizational skills to manage various tasks, schedules, and resources efficiently
  • To be outcomes driven – challenges: take the initiative to identify solutions to problems and own the process of implementing the fix
  • To firmly buy in, into the “A customer’s problem is my problem” principle
  • To be a team player who communicates well at all times
  • To apply strong troubleshooting, problem-solving and critical thinking skills 
  • To maintain a positive and professional demeanor and professional appearance at all times
  • Great customer service and interpersonal skills
  • Ability to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
  • To build a good rapport with clients and represent Tagmarshal in a professional manner at all times.
  • Effective communication skills (verbal & written) to be able to efficiently interact with team members, managers, and external stakeholders
  • Attention to detail
  • Maintain the Integrity of our data for accurate data analysis and KPI reporting
  • The ability to adapt to changing circumstances and handle unexpected challenges
  • The ability to collaborate with colleagues and the ability to work well in a team 
  • Ability to work independently and without supervision as well as analyze and solve routine hardware and software issues
  • To be a mindful ambassador to Tagmarshal ‘s world class brand and its culture

RELEVANT EDUCATION AND EXPERIENCE:

Required

  • A good understanding of DC low voltage wiring circuits
  • Field installation and maintenance experience
  • Experience in the automotive or electronic security industry
  • Experience in Android Device setup, configuration

Advantageous

  • Experience working with remote team
  • Supervisory or team leadership experience

To apply for this position please click on the following link: