Point of Contact Analyst

The Company: Benchmark International

Role Name: Point of Contact Analyst

Location: Trumali St, Stellenbosch, Cape Town

Role specifics: Permanent position – subject to probation period

Hours of work: Monday to Friday 8:00am – 17:00pm


About Benchmark International:

Benchmark International is a sell-side mergers and acquisitions firm acting exclusively as a sell-side advisor in the sale of privately owned companies.


Role summary:

The Point of Contact Analyst plays a critical role in ensuring that the company has up-to-date, accurate, and actionable information, ultimately contributing to achieving project milestones and objectives.


Daily Responsibilities:

Research and Data Gathering:

  • Thoroughly research and identify decision makers within targeted companies.
  • Gather names, e-mail addresses, and other relevant contact information.
  • Utilise both supplied lists and conduct independent research to identify potential leads.
  • Ensure data accuracy and currency.

Database and Client Record Management:

  • Update the company’s database regularly.
  • Accurately input and maintain Account records on SISU.
  • Add detailed notes and information related to each client or lead.
  • Ensure data integrity and compliance with data protection regulations.

Information-Gathering Calls:

  • Make confident and effective information-gathering calls.
  • Conduct scripted or unscripted calls to collect information on decision makers, their roles, and their needs.
  • Record call outcomes and feedback for further analysis and follow-up.

Team Collaboration:

  • Participate actively in proactive team efforts to achieve departmental and company goals.
  • Collaborate with other departments to share insights and updates.
  • Provide valuable input and suggestions for improving the data management processes.

Ad-Hoc Research Requests:

  • Address additional research requests from team members or superiors.
  • Prioritise and manage multiple requests simultaneously.
  • Deliver accurate and timely results for ad-hoc research tasks.

Requirements:

  • Strong attention to detail: Ensure data accuracy and completeness in all tasks.
  • Communication skills: Effectively convey information to team members and during calls.
  • Time management: Prioritise tasks and meet deadlines for various research assignments.
  • Adaptability: Be flexible in responding to changing research needs and objectives.
  • Data privacy and security: Handle sensitive information with care and in compliance with relevant regulations.
  • Problem-solving: Identify and address issues or challenges encountered during research and data management.

KPI’s:

  • Number of accurate and verified decision maker contacts added to the database.
  • Data accuracy and completeness in client records.
  • Effectiveness in information-gathering calls (e.g., successful calls, quality of information obtained).
  • Contribution to team goals and projects.
  • Timeliness in delivering ad-hoc research requests.

To apply for this position please click on the following link: