The Company: Store More
Role Name: Store Manager
Location: Hermanus, South Africa
Effective date: 1 December 2024
TASKS AND RESPONSIBILITIES:
- Overall management of the storage facility
- Ensure every customer is dealt with in a highly professional, welcoming and efficient manner.Ensure every customer is dealt with in a highly professional, welcoming and efficient manner.
- Keeping up to date records on Management Software
- Responsible for management of the storage management software
- Handling of new contracts and entry into software management system
- Removing old customers from the software management system
- Following up (written track record) on late payments, including written demands and liaising with attorneys and auctioneers when necessary
- Ensuring surcharges are placed on overdue accounts
- Placement of ‘No entry’ red tags for customers with overdue accounts
- Ensuring debt management and VAT reports from the software system are accurate and sent to Head Office monthly Receipt of payments from customers (cash and point of sale transactions)
- Circulation of weekly report from software to Directors including:
- Weekly Debtors Ageing Summary
- Move In’s and Move Outs report
- Occupancy Report
- Maintaining up to date Cash Book
- Responding timeously to website queries with emails and telephone follow up
- Reception work and answering the telephone
- Marketing:
- Ensure an occupancy marketing plan is in place and reported on: Google Ads, Local Directional Signag and Local Business Forums for Word of Mouth)
- General Office administration
- Handling and completing customer contracts
- Assisting tenants with access to storage units and physically showing customers the location of the units on site and the different unit sizes when asked
- Dealing with customer complaints and assisting customers with all requirements
- All customer complaints are to be reported to Higher Management
- Responsible for the Booking/Availability Roster and ensure all staff are aware of available units, customer departure dates and future bookings
- Maintenance
- Ensure units are clean on departure and oversight of any required auction process
- Liaison with the Municipality and Flagship for any services that are not working
- Responsible for site maintenance (overall premises and garden)
- Security:
- Ensure the premises is secure at all times and report any potential security threats or system weaknesses to Higher Management.
- Ensure all security threats and alarms are investigated and followed-up on (Maintain a written Security File)
- HR:
- Manage the General Worker and Receptionist Duties
EXPERIENCE:
- This role requires an experienced self-starter who can lead a small team with energy and professionalism. At least 5 years’ experience in a similar role is required.
- The candidate must have Microsoft proficiency and the ability to learn the StoreMan software package in order to run the operations of the business.
- A matric certificate is mandatory and tertiary education is beneficial.