Technical Agent

The Company: Tagmarshal

Position: Technical Agent (Technical Support Skills Required)

Commencement: Immediately 

Contract: Full time

Work hours:  8:00am – 5:00pm & shift work (Flexible hours and travel may be required)

Location: Cape Town CBD, South Africa. 

Remuneration: Commensurate with qualifications and experience

Role summary:

Tagmarshal Group is looking for an experienced low-voltage provisioning and hardware installation Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Cape Town area. The right candidate will be computer-literate, have IT experience and 3 to 5 years’ experience in low-voltage hardware configuration, installations, field maintenance and repair.  This is a technical position and only individuals with the necessary skills and experience need apply.  


Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.


System & Hardware Configuration

  • Create server droplets & setting up server domains
  • Zoning and mapping our clients courses
  • Perform systems cross checks
  • Calibrate our clients courses and hardware to ensure that systems are functioning optimally and resolve any technical challenges timeously
  • Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
  • Follow standard operating procedures and accurately log & update tasks and projects using the CRM system
  • Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
  • Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
  • May be required to travel and work extended hours and weekends
  • Test, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
  • Troubleshoot hardware and system issues to find permanent, practical solutions
  • Monitor & roll out firmware & application updates to ensure that our devices and system perform optimally

Installation Management & Support

  • Remotely manage our site visits by following our standard operating procedures and assist on site Technicians with troubleshooting 
  • Perform Hardware installations at client premises as and when required
  • Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required


  • Computer-literate
  • Strong organizational skills to manage various tasks, schedules, and resources efficiently
  • To firmly buy in, into the “A customer’s problem is my problem” principle
  • The ability to collaborate with colleagues and a team player who communicates well at all times
  • To build a good rapport with clients and represent Tagmarshal in a professional manner at all times.
  • Effective communication skills (verbal & written) to be able to efficiently interact with team members, managers, and external stakeholders
  • The ability to identify and resolve operational issues, areas of improvement and recommend workable solutions
  • Analyze data, track key performance indicators (KPIs), and make data-driven decisions
  • Attention to detail
  • Maintain the Integrity of our data for accurate data analysis and KPI reporting
  • Effective time management and the ability to prioritize tasks & projects in line with business priorities
  • The ability to adapt to changing circumstances and handle unexpected challenges
  • Leadership skills to manage teams and projects effectively
  • Ability to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
  • Driven and self-motivated 
  • Great customer service and interpersonal skills
  • To maintain a positive and professional demeanor and professional appearance at all times
  • Ability to work independently and without supervision 
  • To be outcomes driven – challenges: take the initiative to identify solutions to problems and own the process of implementing the fix
  • Ability to apply strong troubleshooting, problem-solving and critical thinking skills



  • Matric
  • Experience with CRM systems
  • A good understanding of DC low voltage wiring circuits
  • Field installation and maintenance experience
  • Experience in the automotive or electronic security industry
  • Experience in desktop/laptop/tablet setup, configuration and software repair


  • Experience working with remote teams
  • Graduate Studies 
  • Supervisory or team leadership experience

To apply for this position please click on the following link: