The Company: Tagmarshal
Position: Technical Agent (Technical Support Skills Required)
Commencement: Immediately
Contract: Full time
Work hours: 8:00am – 5:00pm & shift work (Flexible hours and travel may be required)
Location: Cape Town CBD, South Africa.
Remuneration: Commensurate with qualifications and experience
Role summary:
Tagmarshal Group is looking for an experienced low-voltage provisioning and hardware installation Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Cape Town area. The right candidate will be computer-literate, have IT experience and 3 to 5 years’ experience in low-voltage hardware configuration, installations, field maintenance and repair. This is a technical position and only individuals with the necessary skills and experience need apply.
WHY WORK WITH TAGMARSHAL?
Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.
RESPONSIBILITIES:
System & Hardware Configuration
- Create server droplets & setting up server domains
- Zoning and mapping our clients courses
- Perform systems cross checks
- Calibrate our clients courses and hardware to ensure that systems are functioning optimally and resolve any technical challenges timeously
- Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
- Follow standard operating procedures and accurately log & update tasks and projects using the CRM system
- Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
- Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
- May be required to travel and work extended hours and weekends
- Test, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
- Troubleshoot hardware and system issues to find permanent, practical solutions
- Monitor & roll out firmware & application updates to ensure that our devices and system perform optimally
Installation Management & Support
- Remotely manage our site visits by following our standard operating procedures and assist on site Technicians with troubleshooting
- Perform Hardware installations at client premises as and when required
- Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required
REQUIREMENTS:
- Computer-literate
- Strong organizational skills to manage various tasks, schedules, and resources efficiently
- To firmly buy in, into the “A customer’s problem is my problem” principle
- The ability to collaborate with colleagues and a team player who communicates well at all times
- To build a good rapport with clients and represent Tagmarshal in a professional manner at all times.
- Effective communication skills (verbal & written) to be able to efficiently interact with team members, managers, and external stakeholders
- The ability to identify and resolve operational issues, areas of improvement and recommend workable solutions
- Analyze data, track key performance indicators (KPIs), and make data-driven decisions
- Attention to detail
- Maintain the Integrity of our data for accurate data analysis and KPI reporting
- Effective time management and the ability to prioritize tasks & projects in line with business priorities
- The ability to adapt to changing circumstances and handle unexpected challenges
- Leadership skills to manage teams and projects effectively
- Ability to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
- Driven and self-motivated
- Great customer service and interpersonal skills
- To maintain a positive and professional demeanor and professional appearance at all times
- Ability to work independently and without supervision
- To be outcomes driven – challenges: take the initiative to identify solutions to problems and own the process of implementing the fix
- Ability to apply strong troubleshooting, problem-solving and critical thinking skills
RELEVANT EDUCATION AND EXPERIENCE:
Required
- Matric
- Experience with CRM systems
- A good understanding of DC low voltage wiring circuits
- Field installation and maintenance experience
- Experience in the automotive or electronic security industry
- Experience in desktop/laptop/tablet setup, configuration and software repair
Advantageous
- Experience working with remote teams
- Graduate Studies
- Supervisory or team leadership experience
