The Company: Leta
Role Name: Operations Manager
Location: Nairobi Kenya
Why LETA?
At Leta, we are building the rails for logistics on the continent, driven by our mission to drive down the cost of logistics with technology. We have operations across 5 African countries, with headquarters in Kenya and offices in Nigeria, powering over 2.5 million deliveries since 2022.
At Leta, we use AI technology to digitize and optimize logistics operations, helping companies deliver goods cheaper and faster. We provide real-time reporting and analytics to continuously improve and optimize logistics for enterprises like Chandaria Industries, KFC and Simbisa Brands (behind Chicken Inn, Pizza Inn, and Galitos).
It’s not just good company, it’s a great team as well. We have a superstar team of smart people who previously worked at Delivery.com, Lori Systems, Deloitte, Kopo Kopo and have come together to solve logistics across Africa. And we’re growing!
Role summary:
The Operations Manager is responsible for ensuring the smooth functioning of the company’s operations and driving continuous improvement to achieve operational excellence.
Daily Responsibilities:
Manage operations
- Ensure operations are running effectively
- Onboarding: Onboard customers on the Leta platform in the most efficient and effective way so they experience the Leta value within days (big customers in weeks).
- 3PL management: together with our Ops team ensure that our 3PLs partners provide the fulfillment service to some of our customers based on the agreed delivery SLAs.
- Ensure we have the right fulfillment partners, cost effective pricing, clear ways of working and SLAs in places
- Manage operations with high service levels and costs effectiveness and constantly look for new ways to improve it
Customer success
- Develop strong relationships with our customers
- Agree a strategy per customer
- Ensure robust reporting is in place with all of our customers
- Ensure supporting structures and incident management procedures are in place and working according to our agreements
- Manage invoicing and collections with our customers and 3PLs, together with Finance
Collaboration and Innovation
- Work closely with the other departments to improve our go to market and product
- Collaborate in growth initiatives for Leta
Requirements:
- Bachelor’s degree in Business Administration, Operations Management, or related field
- Proven experience in operations management or a similar role, with a track record of success in improving efficiency and driving results.
- Strong leadership and managerial skills, with the ability to motivate and develop teams.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in project management, process improvement methodologies, and relevant software/tools (Excel and Google Suite).
- Knowledge of industry best practices, regulations, and compliance standards (preferred)
- Analytical mindset with the ability to interpret data and make informed decisions.
- Attention to detail, organizational skills, and ability to multitask in a fast-paced environment.